Thank you for shopping at Official Essentials Store! We are committed to providing high-quality products and excellent customer service. Please review our refund and return policy carefully before making a purchase.

1. Return Policy

We have a 7-day return policy, which means you can request a return within 7 days of receiving your item. Returns are accepted only for damaged, defective, or incorrect items.

Conditions for Returns:

  • The item must be in its original condition, unused, and unwashed.
  • All original tags and labels must be attached.
  • The item must be returned in its original packaging.
  • Returns due to change of mind, color preference, or size concerns are not accepted.

2. How to Start a Return

To initiate a return, please contact us at support@officialessentailclothing.com. Once your return request is approved, we will provide instructions on where to send your package.

Important Note: Items sent back without an approved return request will not be accepted.

3. Damaged or Defective Items

We take product quality seriously. If you receive a damaged, defective, or incorrect item, please notify us within 7 days of receiving your order.

Steps to report an issue:

  1. Email us at support@officialessentailclothing.com within 7 days.
  2. Attach clear photos of the damaged or incorrect product.
  3. Our team will assess the issue and offer a replacement or store credit, depending on availability.

4. Refund Policy

We do not offer refunds for personal reasons, including:

  • Change of mind
  • Color or style preference
  • Sizing concerns (please refer to our size guide before purchasing)

Once an order is shipped or in transit, we cannot process refunds, size changes, or cancellations.

Refund Eligibility

If a refund is approved, a 30% deduction will be applied to cover administrative and processing fees. The refund will be credited to your original payment method within 10 to 15 business days after approval.

5. Order Cancellation Policy

  • If you cancel your order before shipping, a 30% deduction will apply to cover processing costs.
  • Cancellation requests after the order is shipped will not be accepted.

6. Responsibility for Returns

Customers are responsible for:

  • Selecting the correct size before purchasing (we do not process refunds due to sizing concerns).
  • Covering the return shipping cost, unless the item is damaged or incorrect.
  • Ensuring that the returned item meets our conditions (original condition, tags, and packaging intact).

7. Final Sale & Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Sale or clearance items

8. Processing Time for Returns & Refunds

  • Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
  • If approved, your refund will be processed with a 30% deduction for restocking and logistics.
  • Refunds will be credited within 10-15 business days.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, feel free to contact us at:
Email: support@officialessentailclothing.com
Website: officialessentailclothing.com

Thank you for shopping with Official Essentials Store! We appreciate your trust in us.